Processing Time: Orders are typically processed within 3-6 business days. During promotional or sale periods, kindly allow our team 5-8 business days to process your order.

Shipping Methods: Orders will be dispatched via courier service.

Shipping Costs: We have standard Shipping costs based on factors including your order's total value, weight, package volume, and destination.

International Orders: Please be aware that international orders may include additional duties, taxes, or VAT charges upon delivery, depending on the regulations of your country.

Delivery Time: Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied. Each request will be treated fairly and reasonably. 

If you have any concern with your items, please contact us at info@knack.pk to open up a conversation on how we may address your concern. We are always happy to help! Your 100% satisfaction is what we strive for.

Jewellery: We do not currently conduct exchanges for online jewellery product, but if you have any problem with your items, please contact us at info@knack.pk to open up a conversation on how we may address your concern. We are always happy to help!

Other Products: We accept exchanges within 14 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the exchange.

Defects: We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at info@knack.pk with your order # and a photo of the product in question to open up a conversation on how we can make this right.

Please be aware that KNACK™ not held responsible for:

• Mistakes made by shipping Couriers 
• Wrong addresses given by customers
• Damage to orders by postal service
• PO box issues
• Stolen packages after delivery

If you have a specific question with respect to your shipment, please contact us at info@knack.pk and provide your order number.

KNACK™ works to ensure that your privacy is protected when using our services. This website is operated by Knack.pk and this privacy policy applies to your use of any of KNACK™ website using the domain Knack.pk. We therefore, have a policy explaining what personal information is, how we use the information, who has access to the data, and your rights regarding the information collected. Your access and use of our website constitute your acceptance of our Privacy Policy and Terms of Use.

Personal Data

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, obtained when you subscribe to our newsletter or when you create a personal profile.

How do we use your Personal Data?

We use the information that we collect to fulfil our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyse your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted.

What information does Knack.pk share with third parties?

KNACK may share your personal information with third parties or affiliates of KNACK who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

What are your rights?

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

Third-Party cookies

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.